Learn How to Improve Your Remote Call Center or Help Desk
The 8th Annual Government Customer Support Conference (GCSC) will be held May 4-6, 2009, at the Hilton Old Town in Alexandria, Va. The event provides practical tools, perspectives, and lessons learned for developing more efficient and effective contact centers, help desks, and other service portals. For more information, visit www.governmentconference.com.
Telework in a Box Event Series
Mark your calendar for the upcoming event series, Telework in a Box, hosted by Telework Exchange and Adobe. Complimentary events will take place in Atlanta, Ga. in May, Denver, Colo. in August, and San Francisco, Calif. in October. Please visit http://www.teleworkexchange.com/teleworkinabox for additional information.
Getting Started: A Telework Pilot Program
Join Telework Exchange and Cisco WebEx on March 18 from 1:00 – 2:00 p.m. EST for the “Getting Started: A Telework Pilot Program” Webcast. This complimentary Webcast will focus on the National Institutes of Allergy and Infectious Diseases' (NIAID) telework pilot program. Agency representatives will discuss the planning process, including researching and developing policies, funding, installed technology and what is needed to ensure a secure telework technology infrastructure, required pre- and post-pilot program training for employees and managers, and how the organization plans to measure pilot results. For additional information and to register, visit http://www.teleworkexchange.com/pilotwebcast.